Effective Date: January 2023
Thank you for choosing In Bloom Flowers for your floral needs. We take great pride in delivering beautiful and fresh floral arrangements to our valued customers. Our commitment is to provide you with the highest quality products and exceptional customer service. However, we understand that situations may arise where you need to request a refund or return. This policy outlines our guidelines for refunds and returns to ensure your satisfaction.
2. Refund Policy
2.1 Refund Eligibility
We accept refund requests under the following circumstances:
- Quality Issues: If you receive a floral arrangement that does not meet our quality standards, is damaged, or is significantly different from what you ordered, please contact us within 48 hours of delivery to request a refund.
- Late or Non-Delivery: In the event that your flower delivery is significantly delayed or not delivered at all, please notify us as soon as possible. We will investigate the issue and provide a refund if warranted.
2.2 Refund Process
To request a refund, please follow these steps:
- Contact our customer service team via email at firstname.lastname@example.org or by phone at (360) 822-0622 within 48 hours of the delivery date.
- Provide your order number, a clear description of the issue, and any relevant photographs as evidence.
- Our team will review your request and respond within 1 business day to inform you of the status of your refund.
- If your refund is approved, we will process the refund to the original payment method used for the purchase within 5-7 business days.
2.3 Non-Refundable Items
Please note that certain items are non-refundable:
- Customized or personalized arrangements.
- Orders that were canceled less than 24 hours before the scheduled delivery.
3. Returns Policy
3.1 Returns Eligibility
We do not accept returns of our floral arrangements. However, if you have concerns about the quality or appearance of your order, please contact us within 48 hours of delivery, and we will work with you to find a satisfactory resolution.
4. Contact Information
If you have any questions or need further assistance regarding our refund and returns policy, please don’t hesitate to contact us:
In Bloom Flowers, 4372 Boone Road, Blaine, WA, 98230
5. Policy Changes
We reserve the right to amend or update this refund and returns policy at any time without prior notice. Please refer to our website or contact us directly for the most up-to-date policy information.
By placing an order with In Bloom Flowers, you agree to abide by the terms and conditions of this refund and returns policy.
Thank you for choosing In Bloom Flowers for your floral needs. We appreciate your trust and support.